Refund policy

Returns and Refunds Policy

We offer a 30 day return period. This means you have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must be in the same condition in which it was received. It must be unworn, unused, have all original tags attached and be returned in its original packaging. You will also need to provide your receipt or proof of purchase.

To request a return, please email dailygentlemensupport@gmail.com with your order number and reason for returning the item.

Returns must be approved before they are sent. Once your request has been accepted, we will provide the return address and instructions for sending your parcel. Items returned without prior approval may not be accepted.

Customers are responsible for arranging and paying the return postage for change of mind, sizing and preference returns. We recommend using a tracked shipping service, as Daily Gentlemen cannot be held responsible for parcels lost during the return journey.

If an item is faulty, damaged or incorrect, Daily Gentlemen will cover the reasonable return postage costs or provide an appropriate alternative.

For any questions about a return, please contact dailygentlemensupport@gmail.com.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, faulty or different from what you ordered, contact us as soon as possible.

Please include your order number and clear photographs showing the issue. We will review the information and work with you to provide a suitable solution.

Items That Cannot Be Returned

For health, hygiene and safety reasons, certain items may not be eligible for return. These may include personalised products, opened or used personal care items, perishable goods and products containing hazardous or flammable materials.

Gift cards cannot be returned or refunded.

Sale items can be returned under the same conditions as full priced items unless otherwise stated and where permitted by law.

Please contact us before returning an item if you are unsure whether it is eligible.

Your statutory consumer rights are not affected by this policy.

Exchanges

The quickest way to receive a different item, colour or size is to return your original item and place a new order after your return has been accepted.

Please contact us if you receive a damaged, faulty or incorrect item and require a replacement.

United Kingdom and European Union Cancellation Rights

Customers in the United Kingdom and European Union, including Denmark, have the right to cancel most online orders within 14 days of receiving them without providing a reason.

After notifying us of your decision to cancel, you must return the item within the following 14 days.

Customers are responsible for the cost of returning change of mind purchases unless the item is faulty, damaged or incorrect.

Some items are excluded from the cancellation right, including personalised goods, perishable items and sealed hygiene products that have been opened.

These cancellation rights apply in addition to our 30 day returns policy.

Australian Consumer Rights

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Australian customers may be entitled to a repair, replacement or refund if an item is faulty, unsafe, significantly different from its description or does not meet the applicable consumer guarantees.

Australian Consumer Law does not automatically require a refund for a change of mind. However, eligible change of mind returns may still be requested under our 30 day returns policy.

Refunds

We will contact you once your return has been received and inspected. We will then confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund and display it in your account.

If more than 15 business days have passed since your refund was approved, please contact dailygentlemensupport@gmail.com.